Refund Policy for Luxury E-Life

At Luxury E-Life, we aim to provide the best shopping experience for our customers. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to address your concerns.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • The item must be returned within 7 days of delivery.
  • The product must be unused, undamaged, and in its original packaging.
  • Proof of purchase (e.g., order number, receipt) must be provided.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Products marked as final sale or clearance items.
  • Items damaged due to customer mishandling.
  • Customized or personalized products.

3. How to Request a Refund

To initiate a refund:

  • Contact our customer support team with your order details at [Insert Email Address] or call [Insert Phone Number].
  • Provide a clear reason for the refund request along with supporting evidence (e.g., photos of a defective product).

4. Refund Process

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days and issued to your original payment method.

5. Shipping Costs

  • If the return is due to a mistake on our part (e.g., incorrect or defective item), we will cover the return shipping costs.
  • For other reasons, the customer is responsible for return shipping fees.

6. Exchanges

We do not offer direct exchanges. If you wish to replace an item, please return the product for a refund and place a new order for the desired item.

7. Contact Us

For further assistance or questions regarding our refund policy, please reach out to us:

We appreciate your understanding and cooperation. Thank you for shopping with Luxury E-Life!

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